Return Policy

We’ll accept return requests for items that are unopened, or used. The product(s) must be in their original packaging, if applicable, in the same condition it was received. If you return a diffuser that is used, there is a restocking fee of 15% that will be applied.

We do not accept returns for items out of the 30 day return policy.

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

Warranty

If you have received our product and it has stopped working or is no longer producing sent and you are in the 1 year warranty period we will honor all repair and replacement of parts. If you are outside of the warranty of 1 year from delivery date, we will assess your issues and provide a quote for repair. You may contact info@oilworks.co to begin your warranty process.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@oilworks.co within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to info@oilworks.co, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

 

 

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